Privacy Policy
Your privacy is important to us at GreenStellarMarket
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For corporate clients, we may gather extra business details like company registration information, preferred delivery timelines, and budget requirements to tailor our services to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GreenStellarMarket respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational controls to safeguard it. This involves safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during communications between your browser and our services.
Limited Access
Only personnel who require access to deliver services are granted access to customer data.
Although we employ robust security measures, no online transmission method is entirely secure. We continually update our security practices to guard against new threats.
Your Privacy Rights
You hold important rights over your personal information. Subject to applicable laws, you may be able to access, correct, delete, or limit how your information is used.
To exercise these rights, contact us with the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal information only as long as needed to deliver our services and satisfy legal obligations. Retention durations vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: about seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analyses
- Marketing communication preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only GreenStellarMarket and this website. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this document.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
GreenStellarMarket Privacy Team
51 Floral Street, London
London, United Kingdom WC2E 9DU
Email: [email protected]
Phone: +44 20 7946 0012
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.